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The Beauty Help Center

Frequently Asked Questions

FAQs: FAQs

How do I book your services?

Head to the 'Contact' page and send a message with the details of your request: date, time, number of people, hair or makeup, if you require airbrush or lashes, what style of makeup or hairstyle you are booking for. We will get back to you within 48 hours to let you know if we can accommodate your booking. Once we've accepted your tentative booking, You will be forwarded a contract and an invoice for a 25% deposit. Once both the deposit and the contract are complete, you will be fully booked! We book on a first come first serve basis, submit your contract and deposit early to avoid losing your date.

What do you charge for a deposit?

The deposit for services and to hold the date is 25% of predicted or quoted services. The deposit is non-refundable but will come off of your day-of total.

Do you have a minimum booking?

We have a minimum booking of 8 services (hair and/or makeup) for wedding parties from May - September. 
We will accept less services if the platinum package is selected.

What if the number of people booked changes?

Final count for people receiving makeup or hair services must be finalized 2 months before wedding date and we must be notified. If someone in the party cancels within the 2 months prior to appointment date, the signee of the contract is responsible for paying for the services that were booked. If the number of services drops to 50% or to an amount of people deemed unacceptable, we may ask for a second deposit.

Do I need to do a trial? And how long do trials take?

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No, you do not require a trial. However, we HIGHLY RECOMMEND having a trial run. If you are someone who doesn't wear makeup or do your hair often or you know you are particular about how its done, this is a fantastic opportunity to try the makeup and hairstyle out and see how it feels. The trial will give you a sense of the artist or hairstylist's work and you can work with them to incorporate your personal style into it.  If you have a specific look you are going for or are unsure of what you are looking for, a trial can help put your mind at ease. During a trial we tweak the makeup to your individual specifications until it fits your vision.

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Trials for makeup or hair can take from 45 minutes to 1.5 hours. If you are doing a trial for both hair and makeup budget up to 2.5 hours.

What brands of makeup do you use?

Our artists carry 90% luxury beauty brands. We cannot guarantee the use of any one particular brand but common brands we carry are: MAC, Too Faced, NARS, Urban Decay, Guerlain, Stila, Chanel, Dior and YSL.

Do you have a studio or do you travel to your clients?
Do you travel outside Edmonton?

We do not have a studio location, we travel to our clients!
We travel within Edmonton and area (within 40 kms) for a flate fee of $30. We also travel outside of Edmonton at a rate of $0.75/km plus a mobile studio fee of $15 per artist. For a custom quote, send us a message.

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